Frequently Asked Questions
Everything you need to know about your PatchtownHQ orders.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy?
We accept returns on all unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to receive a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your PatchtownHQ account.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure shopping experience.
How do I know which size to choose?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.